Credit Hours: 3 KDHE credit hours
CDA Subject Area
- 5 - Program Management
Most generally, conflict is looked upon as a negative, such as, shouting, put-downs, hurt feelings, and tears. What if we turned conflict into a positive experience? This course will assist you in understanding reactions to conflict in order to better manage attitudes and constructive communication. Further, it will assist you in analyzing conflict solutions and develop conflict resolution strategies that foster teamwork and win-win solutions.