Courses and Training FAQs

Online Courses

KCCTO online courses are available during scheduled one to two-week sessions.

• Regular course sessions start on a Thursday at noon and end the following Thursday at noon (one week long).
• Foundations Module course sessions start on a Thursday at noon and end on the second Thursday at noon (two weeks long).

TIP: We always suggest that you begin the courses as soon as you can on Thursday or Friday so you can contact KCCTO before the weekend if you have any questions
On the morning of the course start date, you will receive a username and password (hang on to it!). This email will arrive no later than 12:00 p.m. noon, at which time you will be able to log in and begin your course(s).

TIP: Add to your contacts as safe senders to ensure you receive important correspondence regarding your course(s). If you do not receive your email from KCCTO, check your spam or junk folder.

During the scheduled course session, you can access your course at any time of the day or night. You can log in and out as many times as you need. In fact, we don’t suggest that you complete the course in one sitting for two reasons:

1. KCCTO courses are interactive, which means you will need to respond to other participants and the course trainer. If you are the first person to start the course, you will need to return to the course before the end date to respond to other participants.
2. Some courses include assignments that ask you to do an activity in a child care setting and then log back in to post about the activity.
KCCTO uses the Canvas learning management system for all online courses. You can access courses from desktop computers or laptops, tablets, or mobile phones using any up-to-date internet browser. If you are a tablet or mobile user, you can also download the free Canvas Student App. This app is available for both Android and iOS devices.

Watch Video: Canvas Student App Tutorial
Note: When the Canvas Student App asks you to find your institution, enter

Some KCCTO online courses include videos that require a strong internet speed. These videos may require sound – prior to viewing any course videos make sure to locate your volume controls and turn your sound on.
Each KCCTO online course is set up the same way:

Home Page: The home page includes announcements, tips, and your Training and Technical Assistance (T/TA) Specialist’s contact information.

“Start Here” Button: Clicking “Start Here” on the course home page takes you to the course introduction and material.

Course Introduction: The introduction includes information about the course, a check-in-quiz to ensure you understand the information, and an Introduce Yourself discussion assignment.

Course Material: Courses include course topic material, quizzes, and discussions.

Course Gradebook: Your T/TA Specialist will update your grade book periodically throughout the course session. Check your grade book by clicking the Grades option on the left-hand menu bar of your course. T/TA Specialists will make comments on any assignments that might need revision.

Course Evaluation: We appreciate the feedback of your experience with our courses. A course evaluation is provided at the end of every course.
You must complete the Introduction Section no later than Monday at noon (the 4th day of the course). If you do not complete the Introduction Section before this deadline, you will be removed from the course and will need to retake it at a later date. Please keep in mind that you must complete the Introduction Section in all courses that you are enrolled in during a given session. For example, if you are enrolled in three courses during a session, you will need to complete the Introduction Section for all three courses before noon on Monday.

Be original: You are responsible for providing original content in discussions and quiz completions. You will not receive credit if you copy course discussion responses from course materials or other participants’ posts.

KCCTO Training and Technical Assistance (T/TA) Specialists facilitate KCCTO online courses. T/TA Specialists read and score all discussion board posts by participants. These scores are in the course grade book. You may view your grade book by clicking the Grades option on the left-hand menu bar of your course. T/TA Specialists will make comments on any assignments that might need revision. Overall course completion is determined on the quality of work and time spent reviewing course material. If you have any questions about whether you have completed all course requirements, please contact your T/TA Specialist before the last day of the course. T/TA Specialists finalize grading the day after the course has ended, after which time you will receive a notification via email regarding your completion or non-completion status. Courses are not extended beyond the listed session dates.
Need to register for a course? If you are trying to register for a course, you do not need a login and password. Just visit our courses pages and search for courses that meet your needs. Add the course(s) to your cart and check out using a secure PayPal payment process.

Already registered for a course? After your registration has been processed, you will be assigned a password which will be emailed to you the morning that your course starts.

Course already started, but haven’t received your password yet? Courses open at noon on the start date. Passwords are emailed out the morning that the course starts, but may not arrive in your inbox until close to noon. Please check your spam and junk folders and then check with us if you still do not see it by noon.

Need a certificate for a course you already completed? If you are looking for a certificate for a course you have already completed, you can request that by e-mail, but it will not be available online.

Want to access content of a course you have completed in the past year? Please email or call to let us know that you forgot your password and want to access the content of a course you recently completed. We can forward your login and password if you cannot find it in your email.
KCCTO Training and Technical Assistance (T/TA) Specialists introduce themselves at the beginning of each course and provide directions for how to get in touch with them. Our T/TA Specialists want to support your success in completing your courses! 

During your course, you can contact your T/TA Specialist directly through the online course messaging system or by calling the KCCTO office during business hours.

You may call the KCCTO office at any time during business hours, even when you are not actively taking a course, to speak with any of KCCTO’s T/TA Specialists with any questions related to working with children.
Certificates are mailed or emailed electronically after the course session is over.  You will choose your preference at registration. 
• Mailed certificates will take 10 business days to process and mail after the course end date.
• Emailed certificates will be sent within 3 business days after the course end date.

Lost your certificate? No sweat! If you did not receive or lost your certificate, we will provide a copy by email at no cost. These requests require 2 business days for processing. It is not available online through Canvas.
You have one chance to retake a missed course: If you do not complete a course, you can request a one-time transfer at no cost. It is up to you to email or call the KCCTO office to request a transfer. Transfers for incomplete courses can only be processed for the same course title and the same participant. If not successful the second time, you will need to register and pay again for the course.

There is no partial credit given for any course: You must complete the course in its entirety to receive a certificate of completion.

No previous responses are saved: If you need to retake a course, you must begin from the beginning of the course and complete all assignments in order to receive a certificate of completion. Your work from your first attempt will not be saved or carried over.

TIP: KCCTO’s Foundations Module includes 10 topics and is approved for 18 KDHE clock hours. We encourage all participants registered in the Foundations Module to begin as soon as possible in order to have plenty of time to complete all required assignments. The Foundations Module is available during sessions that are two weeks long in order to provide additional time for participants to complete all assignments. 
1 Year Access: Once you complete a course, you will have access to the material for one year. You can log back in at any time during that year to review the course material or reach out to a KCCTO Training and Technical Assistance Specialist with questions.

No Freebies: Even though you will have access to the material for a year, please keep in mind that KCCTO course content is not for distribution, copying, saving, or downloading.
The Foundations for Safe and Healthy Early Care Facilities Module supports the basic understanding of safe and healthy care practices for children in licensed facilities. KCCTO’s policy is that a provider may take the 18-hour module once every 5 years. Additional KCCTO courses are available for you to take to expand your knowledge of supporting the health and safety of children in your child care facility. If you need help choosing courses from KCCTO’s wide range of topics, contact the KCCTO Office to connect with a Training and Technical Assistance Specialist.

In-Person Training

Statewide: In-person training events are held in communities all across the state. On our courses page, you can search for upcoming in-person training by county using the Location filter.

Live Virtual Training

A Live Virtual Training is training offered in real-time through Zoom. Some Live Virtual Trainings also use the Canvas learning management system for brief follow-up activities and/or to share resources. These trainings are scheduled at a specific time and your virtual attendance and engagement during that time are required.
Check your email the day before your training event. You will receive information on how to access the training, use basic Zoom features, and any additional training requirements. The Zoom training will open 20 minutes prior to the training start time. We encourage you to join Zoom early to allow time for troubleshooting if you run into any issues.
Yes. Be sure your device has a webcam or front-facing camera and a microphone. You will need to be visible on-screen throughout the training session. If your trainer cannot see you on video and confirm your engagement in the training, you will be removed and will not receive a certificate of completion.
No. Virtual training events are professional development opportunities that require your attendance and participation. You should not participate in any activity that you would not participate in during an in-person training event (i.e. driving, cooking, etc.).
You may join the virtual training Zoom from one computer, but both people must be visible on camera, both names displayed in Zoom, and both actively engaged in breakout rooms and throughout the session. If the virtual training you registered for requires any follow-up activities, you will need to complete those individually. If more than 2 people want to use the same device, prior approval from the trainer is required. Contact the KCCTO office to be connected to the course trainer.
Yes. To receive a certificate of completion you must:
• Arrive on time. If you are more than 10 minutes late, you will not be admitted
• Be visible on camera throughout the session
• Participate in all interactive activities
• Stay until the end

Registering for Courses/Training

If you are trying to register for a course, you do not need a login and password.  Just visit our courses page at and search for courses that meet your needs. Add the course(s) to your cart and check out using a secure PayPal payment process.

Online course registration deadline: The registration deadline for all online courses is the Monday prior to the course start date. You must submit payment by the end of the day on the Monday before the course start date in order for you to be enrolled in the course.

In-person training registration deadline: The registration deadline for in-person training depends on the date of the training. Check each offered date on our course page for the registration deadlines.

Virtual training registration deadline: The registration deadline for in-person training depends on the date of the training. Check each offered date on our course page for the registration deadlines.

Refund deadline: The refund deadline for all paid courses or training is 5:00 p.m. on the registration deadline for the professional development opportunity. You must request a refund by 5:00 p.m. on the date that registration closes in order to be refunded and removed from the professional development opportunity. Refunds or requests for session changes cannot be processed after this deadline.

Your contact information: KCCTO needs the accurate name, email, and phone number of the person taking the course. We need this information to ensure you have unrestricted access to the course information and so KCCTO Training and Technical Assistance (T/TA) Specialists can contact you if needed regarding your progress in the course.

Supervisors: You may include your supervisor’s email address when you register if you would like your supervisor to be included in official communication from KCCTO (for example, confirmation of registration and completion emails).

Registration confirmation: Once registered, KCCTO will send you an email within 2 business days confirming your enrollment in your selected courses. This email serves as your receipt and includes confirmation of payment, course/training title(s), and course/training session dates.
Programs enrolling 10 or more staff at once may request a group registration form. This form must be requested each time your program wishes to enroll 10 or more staff in courses. Contact KCCTO for details….
Debit/credit cards or PayPal accounts: You can pay for your courses with any major debit or credit cards or a PayPal account. Online registrations are processed through a secure PayPal payment portal.

Checks: You may submit a registration online and mail a check. Once you submit your registration, print the order summary and mail it to KCCTO with a check. KCCTO will not process your registration until the check is received. KCCTO must receive your check by 5:00 pm on the Monday prior to the course start date in order for you to be enrolled in the course.

Invoicing: Center-based programs may enroll in invoicing with KCCTO. Invoicing allows centers to pay in bulk for multiple people rather than paying individually for each. Contact KCCTO for details!
If you require language or disability-related accommodations, contact the KCCTO office. KCCTO will work with you to ensure you are able to successfully access the course or training.