Whether we are communicating with other adults or children, people generally avoid conflict and see it as a negative experience. What if you had the tools to avoid that negative feeling and could turn conflict into a positive experience? Learn to understand reactions to conflict in order to better manage your attitudes and constructive communication. Examine conflict solutions and develop conflict resolution strategies that foster teamwork and win-win solutions.
This course requires activities with children during the course session.
This course is appropriate for all early care and education professionals in center-based and family child care settings.