Do you listen or do you actively listen? As a director, concerns from families are bound to come across your desk, and it is important to actively listen to understand fully. Often times we are quick to give solutions without thinking of the long-term effect rescuing has on relationships. In this training we will cover ways to actively listen, how to respond to family members’ concerns that helps build relationships, and effective communication strategies.
This course is appropriate for people who hold administrative or director positions in center-based programs.
Registration Deadline: September 23
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