Courses and Training FAQs

Online Courses

KCCTO online courses are available during scheduled sessions (typically one to two weeks, but we do have some courses that run longer).

• Regular course sessions start on a Thursday at noon and end the following Thursday at noon (one week long).
• Foundations for the Safe and Healthy Early Care Facilities Module and other course sessions that run longer than a week start on a Thursday at noon and end on the end date Thursday at at noon.

TIP: We always suggest that you begin the courses as soon as you can on Thursday or Friday so you can contact KCCTO before the weekend if you have any questions
On the morning of the course start date, you will receive a username and password prior to the course opening at noon. You will not see your course until noon when it opens.

TIP: Add kccto@ksu.edu to your contacts as safe senders to ensure you receive important correspondence regarding your course(s). If you do not receive your email from KCCTO, check your spam or junk folder.

During the scheduled course session, you can access your course at any time of the day or night. You can log in and out as many times as you need.

Even if a one-week course is approved for just a few hours, we don’t suggest that you complete the course in one sitting for two reasons:

1. KCCTO courses are interactive, which means you will need to respond to other participants and the course trainer. If you are the first person to start the course, you will need to return to the course before the end date to respond to other participants.
2. Some courses include assignments that ask you to do an activity in a child care setting and then log back in to post about the activity.

Note that your trainer will be able to view when you have accessed the course and how much time you have spent completing the requirements.
KCCTO uses the Canvas learning management system for all online courses. You can access courses from desktop computers or laptops, tablets, or mobile phones using any up-to-date internet browser. If you are a tablet or mobile user, you can also download the free Canvas Student App. This app is available for both Android and iOS devices.

Watch Video: Canvas Student App Tutorial
Note: When the Canvas Student App asks you to find your institution, enter kccto.instructure.com.

Some KCCTO online courses include videos that require a strong internet speed. These videos may require sound – prior to viewing any course videos make sure to locate your volume controls and turn your sound on.
See your course homepage and communication from your trainer(s) for any deadlines that might apply before the course end date.

Be original: You are responsible for providing original content in discussions and quiz completions. You will not receive credit if you copy course discussion responses from course materials or other participants’ posts.

Trainers facilitate KCCTO online courses. Trainers read and score all discussion board posts by participants. These scores are in the course grade book. You may view your grade book by clicking the Grades option on the left-hand menu bar of your course. Trainers will make comments on any assignments that might need revision. Overall course completion is determined on the quality of work and time spent reviewing course material. If you have any questions about whether you have completed all course requirements, please contact your trainer before the last day of the course. Trainers finalize grading the day after the course has ended, after which time you will receive a notification via email regarding your completion or non-completion status. Courses are not extended beyond the listed session dates.
Need to register for a course? If you are trying to register for a course, you do not need a login and password. Just visit our courses pages and search for courses that meet your needs. Add the course(s) to your cart and check out by credit card. PayPal processes our credit card transactions. You do not need a PayPal account to check out.

Already registered for a course? After your registration has been processed, you will be assigned a password which will be emailed to you the morning of your course start date.

Course already started, but haven’t received your password yet? Courses open at noon on the start date. Passwords are emailed out the morning that the course starts, but may not arrive in your inbox until close to noon. If you don’t receive your password by noon, please check your spam and junk folders. If you can’t find it, contact us for assistance.

Need a certificate for a course you already completed? Certificates for courses you have already completed are not currently available online. You can request a copy of your certificate by emailing KCCTO at kccto@ksu.edu.
KCCTO trainers introduce themselves at the beginning of each course and provide directions for how to get in touch with them. Our trainers want to support your success in completing your courses! Your trainer’s information is available to you on the Meet your Professional Development Specialist page of the course.

During your course, you can contact your trainer directly through the online course messaging system or by calling the KCCTO office during business hours.

Even when you are not actively taking a course, you may call the KCCTO office at any time during business hours with any questions related to working with children.
Certificates are emailed within 3 business days after the course session is over. You can download and print as needed.  We recommend that you keep a copy of your certificate in your permanent files. If you are expecting a certificate, please monitor your inbox and your spam folders.  If you do not receive your certificate within three business days after the course session is over, please contact KCCTO for assistance. 

Lost your certificate? No sweat! If you did not receive or have misplaced your certificate, we will provide a copy by email at no cost. These requests require 2 business days for processing. Certificates are not currently available online or through Canvas.
You have one chance to retake a missed course: If you do not complete a course, you can request a one-time transfer at no cost. It is up to you to email or call the KCCTO office to request a transfer. Transfers for incomplete courses can only be processed for the same course title and the same participant. You do not need to register and pay again fi you are eligible for a free transfer. If not successful the second time, you will need to register and pay again for the course.

There is no partial credit given for any course: You must complete the course in its entirety to receive a certificate of completion.

No previous responses are saved: If you need to retake a course, you must start from the beginning of the course and complete all assignments in order to receive a certificate of completion. Your work from your first attempt will not be saved or carried over.

TIP: KCCTO’s Foundations for Safe and Healthy Early Care Facilities Module includes 10 topics and is approved for 18 KDHE clock hours. We encourage all participants registered in this course to begin as soon as possible in order to have plenty of time to complete all required assignments. This course is two weeks long to provide additional time for participants to complete all assignments.
Yes, we encourage you to save any course resources or materials that you find valuable for your personal use. However, please note that reproducing, distributing, or using these materials in any format without prior authorization from Kansas Child Care Training Opportunities is strictly prohibited.
The Foundations for Safe and Healthy Early Care Facilities Module supports the basic understanding
of safe and healthy care practices for children in licensed facilities. KCCTO’s policy is that a provider may take the 18-hour module once every 5 years. Additional KCCTO courses are available for you to take to expand your knowledge 
of supporting the health and safety of children in your child care facility. If you need help choosing courses from KCCTO’s wide range of topics, contact the KCCTO Office to connect with a knowledgeable trainer.

In-Person Training

In-person trainings are held in cmmunities across the state. On our courses page, you can search for upcoming in-person training by using the Location filter to search by county. Each in-person offering on our website includes the city where it will be held. After registration, you will receive an email with the exact location two days prior to the trining.
Absolutely! We’d be happy to arrange a private training session just for your team. Please submit your request at least 30 days before your preferred date. Our team will contact you to discuss your needs and help select a training topic that fits your requirements.

Live Virtual Training

You will receive an email three business days before the training event. This email will provide you with the Zoom link and any additional details about how to prepare for the training. You will receive a separate email from the trainer closer to the date of the training as a follow-up.  The Zoom training will open 15 minutes prior to the training start time. We encourage you to join Zoom early to allow time to test your camera and microphone. 
It is not necessary, but we do recommend downloading the app and creating an account, as it provides a better experience for you. If you already have Zoom installed, please ensure it is regularly updated. This will give you access to the latest features and reduce technology issues during the event. 
Yes. Be sure your device has a webcam or front-facing camera and a microphone. You will need to be visible on-screen throughout the training session and have the ability to speak in large or small groups. If your trainer cannot see you on video and confirm your engagement in the training, you might be removed from the training and may not receive a certificate of completion.
To make the most of the virtual training and ensure a valuable experience for everyone, it’s important to focus fully on the session. We ask that you avoid engaging in other activities (like driving or cooking) during the training, just as you would if you were attending in person. Your full attention will help you get the most out of the training. 
You may join the virtual training Zoom from one device if both people are officially registered. Be sure you can both be visible on camera at the same time so you can actively engage throughout the session. If more than two people want to use the same device, you will need to obtain prior approval from the trainer. Contact the KCCTO office to be connected to the course trainer if you would like to discuss this option. 
In order to obtain a certificate for the course, each participant needs to be registered individually. Please do not share the Zoom link for the training with others who have not signed up. Instead, encourage them to get registered too. 
Yes. To receive a certificate of completion you must:
• Arrive on time (late arrivals of more than 10 minutes may not be admitted)
• Remain visible on camera throughout the session
• Participate in all interactive activities
• Stay until the end

Registering for Courses/Training

Visit our courses page at kccto.org to explore a wide variety of courses that match your interests and needs. Add the course(s) to your cart and proceed to checkout using your secure PayPal payment system.
The registration deadline for most online courses is the Monday before the course starts. To confirm your enrollment, please submit payment by the end of the day on this deadline.  
 
The registration deadline for in-person and live virtual trainings can vary. Please check the registration deadline for each in-person or live virtual offering on our course page. 
The refund deadline for any payments for courses or training is 5:00 p.m. on the registration deadline date for that professional development opportunity. You must request a refund before 5:00 p.m. on the date that registration closes to be refunded and removed from the course. Refunds and requests for enrollment changes cannot be processed after this deadline. 
KCCTO needs the accurate name, email, and phone number of the person taking the course to ensure you have unrestricted access to the course information and so KCCTO trainers can contact you if needed.  
If you would like your supervisor to be included in official communication between you and KCCTO regarding your enrollment and completion, you may include your supervisor’s email address when you register.  Supervisors do not currently receive transfer confirmation emails or login emails. KCCTO reserves the right to contact your supervisor if there are questions or concerns about your participation in courses even if you haven’t listed them in your official communication preferences. 
Once registered, KCCTO will send you an email within 2 business days confirming your enrollment in your selected courses. This email serves as your receipt and includes confirmation of payment, course/training title(s), and course/training session dates. 
We do not currently offer a group registration form.  You will need to register each participant individually.  Contact KCCTO if you are a center and wish to sign up to be invoiced.  Invoicing eliminates the need to enter credit card information multiple times. 
Debit/credit cards or PayPal accounts: You can pay for your courses with any major debit or credit card. Online registrations are processed through a secure PayPal payment portal.

Invoicing: Center-based programs may enroll in invoicing with KCCTO. Invoicing allows centers to pay in bulk for multiple people rather than paying individually for each enrollment. Send an email to kccto@ksu.edu for details!
If you would benefit from language or disability-related accommodations, contact the KCCTO office. We will work with you to ensure you can successfully access and fully participate in the course or training.