Courses and Training FAQs

Online Courses

KCCTO online courses are available during scheduled one to two-week sessions.

• Regular course sessions start on a Thursday at noon and end the following Thursday at noon (one week long).
• Foundations Module course sessions start on a Thursday at noon and end on the second Thursday at noon (two weeks long).

TIP: We always suggest that you begin the courses as soon as you can on Thursday or Friday so you can contact KCCTO before the weekend if you have any questions
On the morning of the course start date, you will receive a username and password (hang on to it!). This email will arrive no later than 12:00 p.m. noon, at which time you will be able to log in and begin your course(s).

TIP: Add kcctoinc@k-state.edu and kccto.inc@gmail.com to your contacts as safe senders to ensure you receive important correspondence regarding your course(s). If you do not receive your email from KCCTO, check your spam or junk folder.

During the scheduled course session, you can access your course at any time of the day or night. You can log in and out as many times as you need. In fact, we don’t suggest that you complete the course in one sitting for two reasons:

1. KCCTO courses are interactive, which means you will need to respond to other participants and the course trainer. If you are the first person to start the course, you will need to return to the course before the end date to respond to other participants.
2. Some courses include assignments that ask you to do an activity in a child care setting and then log back in to post about the activity.
KCCTO uses the Canvas learning management system for all online courses. You can access courses from desktop computers or laptops, tablets, or mobile phones using any up-to-date internet browser. If you are a tablet or mobile user, you can also download the free Canvas Student App. This app is available for both Android and iOS devices.

Using the Canvas Student App Tutorial

Some KCCTO online courses include videos that require a strong internet speed. These videos may require sound – prior to viewing any course videos make sure to locate your volume controls and turn your sound on.
Each KCCTO online course is set up the same way:

Home Page: The home page includes announcements, tips, and your Training and Technical Assistance (T/TA) Specialist’s contact information.

“Start Here” Button: Clicking “Start Here” on the course home page takes you to the course introduction and material.

Course Introduction: The introduction includes information about the course, a check-in-quiz to ensure you understand the information, and an Introduce Yourself discussion assignment.

Course Material: Courses include course topic material, quizzes, and discussions.

Course Gradebook: Your T/TA Specialist will update your grade book periodically throughout the course session. Check your grade book by clicking the Grades option on the left-hand menu bar of your course. T/TA Specialists will make comments on any assignments that might need revision.

Course Evaluation: We appreciate the feedback of your experience with our courses. A course evaluation is provided at the end of every course.
You must complete the Introduction Section no later than Monday at noon (the 4th day of the course). If you do not complete the Introduction Section before this deadline, you will be removed from the course and will need to retake it at a later date. Please keep in mind that you must complete the Introduction Section in all courses that you are enrolled in during a given session. For example, if you are enrolled in three courses during a session, you will need to complete the Introduction Section for all three courses before noon on Monday.

Be original: You are responsible for providing original content in discussions and quiz completions. You will not receive credit if you copy course discussion responses from course materials or other participants’ posts.

KCCTO Training and Technical Assistance (T/TA) Specialists facilitate KCCTO online courses. T/TA Specialists read and score all discussion board posts by participants. These scores are in the course grade book. You may view your grade book by clicking the Grades option on the left-hand menu bar of your course. T/TA Specialists will make comments on any assignments that might need revision. Overall course completion is determined on the quality of work and time spent reviewing course material. If you have any questions about whether you have completed all course requirements, please contact your T/TA Specialist before the last day of the course. T/TA Specialists finalize grading the day after the course has ended, after which time you will receive a notification via email regarding your completion or non-completion status. Courses are not extended beyond the listed session dates.
KCCTO Training and Technical Assistance (T/TA) Specialists introduce themselves at the beginning of each course and provide directions for how to get in touch with them. Our T/TA Specialists want to support your success in completing your courses! 

During your course, you can contact your T/TA Specialist directly through the online course messaging system or by calling the KCCTO office during business hours.

You may call the KCCTO office at any time during business hours, even when you are not actively taking a course, to speak with any of KCCTO’s T/TA Specialists with any questions related to working with children.
Certificates are mailed or emailed electronically after the course session is over.  You will choose your preference at registration. 
• Mailed certificates will take 10 business days to process and mail after the course end date.
• Emailed certificates will be sent within 3 business days after the course end date.

Lost your certificate? No sweat! If you did not receive or lost your certificate, we will provide a copy by email at no cost. These requests require 2 business days for processing. It is not available online through Canvas.
You have one chance to retake a missed course: If you do not complete a course, you can request a one-time transfer at no cost. It is up to you to email or call the KCCTO office to request a transfer. Transfers for incomplete courses can only be processed for the same course title and the same participant. If not successful the second time, you will need to register and pay again for the course.

There is no partial credit given for any course: You must complete the course in its entirety to receive a certificate of completion.

No previous responses are saved: If you need to retake a course, you must begin from the beginning of the course and complete all assignments in order to receive a certificate of completion. Your work from your first attempt will not be saved or carried over.

TIP: KCCTO’s Foundations Module includes 10 topics and is approved for 18 KDHE clock hours. We encourage all participants registered in the Foundations Module to begin as soon as possible in order to have plenty of time to complete all required assignments. The Foundations Module is available during sessions that are two weeks long in order to provide additional time for participants to complete all assignments. 
1 Year Access: Once you complete a course, you will have access to the material for one year. You can log back in at any time during that year to review the course material or reach out to a KCCTO Training and Technical Assistance Specialist with questions.

No Freebies: Even though you will have access to the material for a year, please keep in mind that KCCTO course content is not for distribution, copying, saving, or downloading.
The Foundations for Safe and Healthy Early Care Facilities Module supports the basic understanding of safe and healthy care practices for children in licensed facilities. KCCTO’s policy is that a provider may take the 18-hour module once every 5 years. Additional KCCTO courses are available for you to take to expand your knowledge of supporting the health and safety of children in your child care facility. If you need help choosing courses from KCCTO’s wide range of topics, contact the KCCTO Office to connect with a Training and Technical Assistance Specialist.

In-Person Training

Statewide: In-person training events are held in communities all across the state. On our courses page, you can search for upcoming in-person training by county using the Location filter.

Virtual Training

KCCTO uses the Canvas learning management system and Zoom for virtual training.

You will first access your virtual training using Canvas as a launchpad. You can access this launchpad from desktop computers or laptops, tablets, or mobile phones using any up-to-date internet browser. If you are a tablet or mobile user, you can also download the free Canvas Student App. This app is available for both Android and iOS devices.

Using the Canvas Student App Tutorial

The live portion of your virtual trainings will take place on Zoom. You can access Zoom using desktop computers or laptops, tablets, or mobile phones using any up-to-date internet browser. If you have not used Zoom on your device before, you will be prompted to download the free Zoom app when you click the virtual training Zoom link.

TIP: You can practice using Zoom before the live portion of your virtual training. You can find a practice link in the Canvas launchpad. If you are unfamiliar with Zoom, we recommend that you practice accessing it before your live virtual training. This ensures your device and settings are ready for the virtual training.
Each live virtual training launchpad is set up the same way:

Home Page: The home page includes specific information about the training start time and date, the self-reflection due date, and your Training and Technical Assistance Specialists’ names and contact information.

Before My Training:
What I Need to Know: Provides information about training requirements, what to do if you are dropped from the Zoom during the training, and virtual training netiquette tips.

Access the Live Virtual Training Zoom: Contains the Zoom link for the live virtual training. At the scheduled Zoom time, your Training and Technical Assistance Specialist will be available to welcome you and support trainers will be available to answer any questions through chat.

After My Training:
What I Need to Do: Each live virtual training requires you to submit a self-reflection following the live Zoom. You can find self-reflection in this part of the virtual training launchpad.

Resources: Contains the training presentation and handouts as well as information about how to use Zoom (including a practice link to make sure you can access Zoom before the training).

Evaluation Survey: We appreciate the feedback of your experience with our live virtual trainings. An evaluation survey is provided at the end of every professional development.
On the morning of the day before the live virtual training, you will receive a username and password by email. You can use the log in information to access the virtual training launchpad on our Canvas learning management system starting at 12:00 p.m. noon, at which time you will be able to log in and review the virtual training information.

TIP: Add kcctoinc@k-state.edu and kccto.inc@gmail.com to your contacts as safe senders to ensure you receive important correspondence regarding your virtual training(s). If you do not receive your email from KCCTO, check your spam or junk folder.
Virtual trainings use Zoom for the live part of the training. The Zoom link is located on a Canvas virtual training launchpad and will be active 20 minutes before the training begins. For more information about accessing the launchpad, see When Can I Access My Virtual Training Launchpad?

Be ready to start the training at the posted start time. The live virtual training Zoom link will close 10 minutes after the training start time. You will not be able to join in training after this time.

TIP: Your virtual training launchpad will have information about using Zoom and a practice link to check your audio and video Zoom settings. See What Software Or Other Computer Operations Will I Need For A Live Virtual Training? and What Do Live Virtual Training Launchpads Look Like? for information about using Zoom. Watch the following “How To” video that demonstrates how to log into Canvas and then access the virtual training Zoom link. https://youtu.be/iCu9LwYyazA 
KCCTO Training and Technical Assistance Specialists (T/TA Specialist) introduce themselves on the launchpad home page and include how to get in touch with them. They will also message you through the Canvas learning management system messaging system the day before the live virtual training. Our T/TA Specialists want to support your success in completing your professional development! Reach out to them with any questions you have about your virtual training.

Before and after the live virtual training Zoom, you can contact your T/TA Specialist directly through the Canvas learning management system messaging system, email, or by calling the KCCTO office during business hours.

During the live virtual training Zoom, you can contact your T/TA Specialist directly through email, Zoom chat, or Canvas learning management system messaging system.

At any time, you can schedule an appointment to talk by phone with your T/TA Specialist one-on-one for support by using the appointment signup located on the virtual training launchpad home page.

You may call the KCCTO office at any time during business hours, even when you are not actively enrolled in a professional development to speak with any of KCCTO’s T/TA Specialists with any questions related to working with children.
Each live virtual training consists of the Zoom training session and a written self-reflection. You will need to complete both the Zoom session and the self-reflection to receive a certificate of completion.

You can access the Zoom training session link in the virtual training launchpad using your username and password. The self-reflection is also located and submitted in the launchpad after the live Zoom. Your trainer will provide you with directions for completing the self-reflection at the end of the live virtual training Zoom.
Certificates are mailed or emailed electronically after the live virtual training is over. You will choose your preference at registration.

– Mailed certificates will take 10 business days to process and mail after the end date.
– Emailed certificates will be sent within 3 business days after the date the Training and Technical Assistance Specialist has assigned the self-reflection to be completed. Your T/TA Specialist will provide the specific due date at the end of the zoom. The due date can also be found on the virtual training launchpad homepage.

Lost your certificate? No sweat! If you did not receive or lost your certificate, we will provide a copy by email at no cost. These requests require 2 business days for processing. It is not available online through Canvas.
Live virtual trainings are often offered just one time. There are no options to transfer to another session. You are welcome to look for other professional development opportunities on the KCCTO website on the Courses page.

Registering for Courses/Training

Visit our courses page and search for courses that meet your needs. Add the course(s) to your cart and check out using a secure PayPal payment process. You do not need a login and password to register for courses.

Online course registration deadline: The registration deadline for all online courses is the Monday prior to the course start date. You must submit payment by the end of the day on the Monday before the course start date in order for you to be enrolled in the course.

In-person training registration deadline: The registration deadline for in-person training depends on the date of the training. Check each offered date on our course page for the registration deadlines.

Virtual training registration deadline: The registration deadline for virtual training is the Monday prior to the training start date. You must submit payment by the end of the day on the Monday before the training start date in order for you to be enrolled in the course.

Refund deadline: The refund deadline for all paid courses or training is 5:00 p.m. on the registration deadline for the professional development opportunity. You must request a refund by 5:00 p.m. on the date that registration closes in order to be refunded and removed from the professional development opportunity. Refunds or requests for session changes cannot be processed after this deadline.

Your contact information: KCCTO needs the accurate name, email, and phone number of the person taking the course. We need this information to ensure you have unrestricted access to the course information and so KCCTO Training and Technical Assistance (T/TA) Specialists can contact you if needed regarding your progress in the course.

Supervisors: You may include your supervisor’s email address when you register if you would like your supervisor to be included in official communication from KCCTO (for example, confirmation of registration and completion emails).

Registration confirmation: Once registered, KCCTO will send you an email within 2 business days confirming your enrollment in your selected courses. This email serves as your receipt and includes confirmation of payment, course/training title(s), and course/training session dates.
Programs enrolling 10 or more staff at once may request a group registration form. This form must be requested each time your program wishes to enroll 10 or more staff in courses. Contact KCCTO for details….
Debit/credit cards or PayPal accounts: You can pay for your courses with any major debit or credit cards or a PayPal account. Online registrations are processed through a secure PayPal payment portal.

Checks: You may submit a registration online and mail a check. Once you submit your registration, print the order summary and mail it to KCCTO with a check. KCCTO will not process your registration until the check is received. KCCTO must receive your check by 5:00 pm on the Monday prior to the course start date in order for you to be enrolled in the course.

Invoicing: Center-based programs may enroll in invoicing with KCCTO. Invoicing allows centers to pay in bulk for multiple people rather than paying individually for each. Contact KCCTO for details!
If you require language or disability-related accommodations, contact the KCCTO office. KCCTO will work with you to ensure you are able to successfully access the course or training.

Texting

As part of KCCTO services, you can opt into receiving online course information via text message. At no time will KCCTO send you text messages on matters not related to services we are providing or that include advertisements and marketing not associated with KCCTO services. KCCTO reserves the right to terminate the text messaging program, in whole or in part, at any time without notice.  KCCTO does not guarantee that text messaging is available across all carriers and is not liable for delayed or undelivered messages. Please be aware that message and data rates may apply from your mobile carrier. You may text “HELP” for assistance or text “STOP” to stop receiving text messages. Please note that opting out of receiving text messages will unsubscribe you from all text messages sent by KCCTO. 
Text messaging may be used as an additional form of communication during online course sessions.  The learning management system Inbox messaging system will remain the primary form of communication from your online course trainer. Text messaging may not be available for all professional development opportunities. 
You can sign up to receive text messages during registration. 

If you previously opted out of text messages by responding STOP to a text message and now would like to opt-in,  contact KCCTO and ask to have your text messaging option changed. 
You can opt-out of receiving text messages at any time by texting STOP to any incoming text messages from KCCTO.  You can also contact KCCTO and have your text messaging option changed.   
Your regular carrier rates for text messaging apply.    
Text messages from KCCTO will appear as a shortcode.  A shortcode is a 5-digit number that text messages can be sent from instead of a phone number.  Shortcodes are compatible with all phone carriers.    
You can contact KCCTO or your training and technical assistance specialist anytime to change the number you would like KCCTO to use for text messages.  
KCCTO Training and Technical Assistance Specialists will use text messages to communicate with Foundations for Safe and Healthy Early Care Facilities Module participants during the two-week course as well as select follow-up activities.  
 
All other professional development events will utilize text messages for follow up resources and communication after a professional development event has ended. 

KCCTO may use text messaging in other ways, such as for follow-up coaching and mentoring support.