Credit Hours: 3 KDHE clock hours
CDA Subject Area
- 5 - Program Management
- Program Planning & Development
Whether we are communicating with other adults or children, conflict is most generally avoided and looked upon as a negative experience. What if you had the tools to avoid that negative feeling and tension and turn conflict into a positive experience? This course will assist you in understanding reactions to conflict in order to better manage your attitudes and constructive communication. It will also assist you in analyzing conflict solutions and the development of conflict resolution strategies that foster teamwork and win-win solutions.